How can we help?

Mentalley is an AI scribe for individual mental-health therapists. You record or upload a session, Mentalley transcribes it and drafts a SOAP note, and you review, edit and finalise the note.

Create an account and add a card to start the 7-day free trial, which includes 5 hours of transcription on Standard. Nothing is charged until the trial ends.

A computer with a microphone and a current web browser. Recording happens in the browser, so there is nothing to install. You can also upload a recording you already have.

Record or upload the session. The recording is transcribed after it is uploaded, then the AI drafts a SOAP note from the transcript and any context you add. It is a draft: nothing becomes part of the record until you finalise it.

A recording exists only to make the transcript. Once the transcript is stored, the recording is deleted. We keep no recordings and make no backups of them.

A finalised note cannot be changed. Corrections are added as dated addenda, so what you signed stays exactly as it was.

Copy the note with its addenda in one step, and paste it wherever you keep your records.

Notes kept apart from the session note and encrypted with a key used for nothing else. When you ask, the AI suggests a starting point from the transcript.

Confirm your client's consent once, or before every recording. The time is stored with the session.

By the length of each recording, in whole minutes rounded up. If a transcript fails our quality check, its minutes are given back automatically.

On a paid plan, new recordings and uploads wait until your next monthly period starts. Editing, addenda, private notes and copying keep working, and a recording already under way still finishes.

Yes, from Billing. Full access continues to the end of the period you have paid for. After your plan ends, your account is read-only: you can still open and copy your notes.

No. Your clients' data is never used to train AI, by us or by any provider we use.

Transcripts and notes are stored encrypted, in the United States, on infrastructure that holds a signed Business Associate Agreement with Mentalley.

Yes. Two-factor authentication is available to everyone, from your account's security settings.

Write to security@mentalley.com. Please do not include client names or any details about your clients.

Reset your password from the login page. If you have lost your two-factor device and your recovery codes, contact us and we will help.

Use the contact form at the bottom of every page, or write to support@mentalley.com. We answer by email.